Refund Policy

1. What this policy covers

This policy applies to paid subscription plans purchased on xalive.ai (Lite, Plus, Pro, and Studio). The Free plan involves no payment and no refunds.

2. 7-day withdrawal right (Korea)

Under the Korean Act on Consumer Protection in Electronic Commerce, you may withdraw from a purchase within 7 days of payment and receive a full refund, as long as you have not meaningfully started using the paid service.

Because a subscription is digital content that begins immediately, the law allows the withdrawal right to be limited once use has begun, provided we clearly told you so before purchase. We will show this notice at checkout. [Exact conditions for 'use has begun' — e.g. first paid-tier conversation or feature use — to be defined with counsel.]

3. Canceling a subscription

You can cancel at any time in settings. Canceling stops the next renewal — it does not cut off the time you already paid for. You keep full access until the end of the current billing period, and no further charges are made.

By default, we do not give partial refunds for the unused remainder of a billing period, except where the law of your country requires it or where this policy says otherwise.

4. When we do refund

We will refund you, in part or in full, when:

• the service was materially defective or unavailable for a significant period and we could not fix it within a reasonable time;
• you were charged in error, including duplicate charges;
• a refund is required by applicable law.

5. How to request a refund

Request a refund from the subscription section in settings, or contact us at [support email to be confirmed] with the account email and payment date. Approved refunds are returned by the payment provider to your original payment method. We aim to process confirmed requests within 3 business days; the time until the money appears depends on your card issuer. [Processing timelines to be confirmed by counsel.]

6. If you live outside Korea

Mandatory consumer rights in your country remain yours. For example, consumers in the European Union have a 14-day right of withdrawal, which for digital services can end early once the service is fully delivered with your express consent — where that applies, we will ask for that consent at purchase. [Region-specific consent flows to be confirmed by counsel.]

7. Contact

Refund questions: [support email to be confirmed] or through the contact page on this site.